Refund policy

01 / Orders & resolution

Scope of this policy

This policy covers digital planners purchased through this storefront. Check any product-specific conditions disclosed before payment, as well as the payment provider’s applicable procedures.

It explains how to request assistance and a refund review. It does not impose a blanket “no refunds” rule or remove rights that apply to defective, inaccessible or misdescribed content.

02 / Orders & resolution

When to contact us

Contact support promptly if something has gone wrong with the purchase or delivery. Provide enough detail to distinguish a delivery issue from a compatibility question or a change of preference.

• Payment completed but the promised access or files were not received.
• A duplicate order or charge appears to relate to the same intended purchase.
• The supplied files are defective or materially differ from the offer description.
• You wish to exercise a cancellation or other consumer right available under applicable law.

03 / Orders & resolution

Information to include in your request

Use the email address associated with your purchase where possible. Include the product name, order or payment reference, purchase date and a concise description of the problem. Screenshots of an error can help; remove unrelated personal or confidential information.

Do not send full card numbers, bank passwords or access credentials. Support may ask for proportionate additional information where needed to locate the order and assess the issue.

04 / Orders & resolution

How a request is assessed

Review considers the product description at purchase, delivery and access information, the issue reported, any steps already taken and your applicable legal rights. Where appropriate, assistance may involve correcting access, replacing a defective file or clarifying a stated requirement.

Technical assistance does not replace a refund or other remedy required by law. Change-of-mind requests outside statutory rights are assessed against the conditions disclosed with the offer and the circumstances of the purchase.

05 / Orders & resolution

Digital content and cancellation rights

Cancellation rules for digital content vary by jurisdiction. In some locations, a withdrawal right may end when digital supply begins only after the required express consent and acknowledgment have been obtained. Downloading or receiving a file alone does not universally remove consumer rights.

Where you retain a cancellation right, or the product fails to meet legally required standards, applicable law takes priority over contrary commercial conditions. Contact support to identify the appropriate process for your order.

06 / Orders & resolution

Approved refunds

If a refund is approved, the amount and applicable transaction will be confirmed through the order-support process. Refunds are generally returned through the original payment method where the payment provider permits it.

Posting time depends on the provider and financial institution after processing. Currency conversion and third-party charges may be handled under the provider’s terms and applicable law. No fixed processing deadline is promised by this page.

07 / Orders & resolution

Access and use after resolution

When a purchase is refunded or cancelled, any resulting change to access or the license will be communicated as part of the resolution. Stop using or sharing resources where the associated license has ended, subject to any rights retained by law.

If the matter is not resolved, you may use the dispute or complaint channels available through your payment provider or applicable consumer authority. Contacting support does not require you to waive those options.